5. Any charges you may incur as a result of any attempts to participate in Premium SMS services or campaigns not authorized by SafeLink are not refundable whether you incur charges as deductions from your SafeLink Phone or from your credit card. If such customer de-enrolls and re-enrolls, they will be enrolled in the standard program, receiving 350 airtime minutes by way of voice benefit. Calls to customer service made by using the 611 dialing code will not count against any California Lifeline Customers allotted voice minutes or number of calls. Plan changes before the 25thday of the month will take effect the following month. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. This could affect your stored data, devices programming or how you may be able to use the Phone. Utah Customers: Customers in Utah will receive an additional 400 airtime minutes each month, through support provided by the state universal service program. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. Unlimited Talk and Text Plan and 6GB of High Speed Data**, Unlimited Nationwide Anytime Minutes National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. The NV has automated database connections to verify consumer eligibility for Lifeline. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card or to allow any other person to do so. IF YOU DON'T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT'S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON'T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. All reported lost and stolen phones will be permanently deactivated. USAC implemented the NV in phases. d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service . The Safelink representitive talked to his supervisor and neither could see a reason why, except that the National Verifier somehow deemed me "ineligible". To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. SafeLink Keep Your Own Smartphone plan requires a compatible or . The chart below provides a high-level overview of the typical recertification timeline: Comcast email said there are three instances why my EBB application was not approved: 1. After that, just wait to see if you qualify. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Verifier Plan January 2021 version, National Verifier Plan July 2020 version, National Verifier Plan January 2020 version, National Verifier Plan July 2019 version, National Verifier Plan January 2019 version, National Verifier Plan July 2018 version, National Verifier Plan January 2018 version, National Verifier Plan July 2017 version, National Verifier Plan January 2017 version, National Verifier Plan November 2016 version, National Verifier Annual Report- January 2022, National Verifier Annual Report January 2021, National Verifier Annual Report January 2020, National Verifier Annual Report January 2019, RAD, NV API, and NLAD v1.1.0 Release Notes, National Verifier v6.0 Production Release Notes. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. Your letter to us must indicate your name, SafeLink phone number and device IMEI, and state that you are opting out from receiving marketing communications from SafeLink. Your approval letter has been sent. All SafeLink plans will comply with the requirements set forth in CPUC D. 14-01-036, Appendix A 2, 4(a)-(j), and will be available to qualified households on a nondiscriminatory basis. The program will terminate when appropriated funds are depleted. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. Then re-submit your enrollment application through Xfinity. What is the Affordable Connectivity Program? If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. You agree to indemnify and hold harmless TracFone Wireless, Inc., d/b/a SafeLink and its parent, subsidiaries, affiliates, vendors, suppliers, and licensors and their former, current and future officers, directors, employees, insurers, contractors, successors and assigns (SafeLink Indemnified Parties) from any and all liabilities, penalties, claims, causes of action, and demands brought by a third party (Claims) including the costs, expenses, and attorneys fees on account thereof (Costs) arising from or related to your use of a SafeLink Product or Service or your breach of this Agreement, whether based in contract or tort (including strict liability) and regardless of the form of action. There will be no service connection charges, activation fees, or deposit requirements. You will not be able to transfer your ILD Service to another phone number. Lifeline Support Center. This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, push notifications, emails, and/or automatic telephone dialing systems. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN, TO THE EXTENT ALLOWED BY LAW, THE AGGREGATE LIABILITY OF TRACFONE UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), AND SUCH LANGUAGE SHALL BE EXCLUDED TO THE EXTENT OF SUCH INVALIDITY OR UNENFORCEABILITY; ALL OTHER TERMS IN THIS AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT. Customers in the State of Washington who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Washington State Attorney General, Consumer Protection Division, by calling 1-800-551-4636. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. How To Set Up Your National Verifier (NV) Account. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. will be reported to the appropriate legal authorities, for prosecution. To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. You may use your monthly allotment of airtime minutes to place or receive calls and to access the Internet (with certain Phone models). Customer Service for Safelink is open during the following times: Monday through Saturday, 8:00 a.m. to 10:00 p.m. EST; Sunday, 8:00 a.m. to 7:00 p.m. EST. SafeLink users will not receive any additional benefit by purchasing a Double Minute card. Terms + Conditions Free Caller ID and 3-Way Calling Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. We would like to show you a description here but the site won't allow us. The Phone has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SafeLink, including damage caused by shipping. Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Actual coverage and service areas may vary from the maps and may change without notice. 688), Indian allotments, and Hawaiian Home Lands. If anything is missing or device is not in like-new condition, your shipment may not be accepted. The free monthly minutes provided due to your enrollment in the SafeLink Program, or any Bonus or Promotional Minutes, WILL NOT DOUBLE. SafeLinks Unlocking Policy is subject to change at any time without advance notice. b. However, it is impossible to proof all content, titles and news articles for appropriate content. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. Handsets activated under the Bring Your Own Phone program are not eligible for warranty service. The following California Specific Terms ("California Terms") apply to all SafeLink service provided in the State of California. SafeLink Customers will not be required to enter into contracts. Except for the "Bring Your Own Phone" Plan, all of SafeLinks mobile wireless Lifeline plans will include new Phones provided to eligible Customers at no charge. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes. You must pay for the cost to ship the phone back to us and include a copy of your receipt. Bring Your Own Phone. SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. Free or Discounted Phone** or SIM Card You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. If we are unable to resolve your dispute, then you and we agree to resolve all disputes in arbitration or small claims court as described below. Although we recommend that you use your wireless service as your primary method of contacting 911, you may be able to use Wi-Fi Calling for dialing 911 if your Phone is equipped with this feature and you have access to the internet through your Phone's W-Fi connection. 1. If you do not give us your Primary Address, we will block your ability to use Wi-Fi calling. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. Click here to complete your eligibility application with the National Verifier. Please chat / share documents with us at +1 (469)450-3507. Data Plans for SafeLink Smartphones.SafeLink smartphone customers may purchase TracFone Data Cards which will provide a specified amount of data access. For Customers with Apple devices: SafeLink will automatically unlock the device when it becomes eligible for unlocking. Please call us first! Each group of states and territories is known as a launch. Documents sent to SafeLink will not be returned. Step 1: Check Your Eligibility for the ACP. Those plans will include domestic SMS text messaging. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. *Service Zip Code. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. Unlocking Policy Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. 8. When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. Customers will be able to terminate their enrollment in TracFone Lifeline service at any time, either because the consumer is not receiving a voice grade connection at the residence, or for any other reason. Data Usage begins when your phone makes a data connection. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. WHILE THE PROCEDURES IN ARBITRATION MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD, SUBJECT TO THE LIMITS ON ARBITRATOR AUTHORITY SET FORTH BELOW. The Purchaser shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: a. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. When your SafeLink Phone is roaming, an indicator light on your Phone may display the word "Roam", or "RM", while the Phone is not in use. Use Customers own Phone For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. Because these Terms and Conditions are subject to change at any time, you should always check our website for the most current Terms and Conditions. The Affordable Connectivity Program (ACP) is a U.S. government program run by the Federal Communications Commission (FCC) to help low-income households pay for internet service and connected devices like a laptop or tablet.. You are likely eligible if your household's income is below 200% of the Federal Poverty Line, or if you or someone you live . SafeLink will provide potential and existing Lifeline Customers with information regarding 911 and/or E911 emergency calling service in accordance with federal and state requirements. No restocking, handling, or shipping fees will be charged to you for this device return. SafeLink airtime is issued in minute (or unit) increments. Customer may also contact his/her states Public Service Commission/Public Utility Commission. Only eligible consumers may enroll in Lifeline. Working hours: 9AM to 2AM CST The number assigned to your SafeLink Phone at the time of activation will not be changed, unless required by a Carrier or if it is otherwise lost, following deactivation. How To Set Up Your National Verifier (NV) Account. TracFone will provide access to public safety N11s (211, 311, 511, 711, 811 and 911) without fee but with minutes decremented for 211, 311, 511, 711, and 811 calls on non-unlimited calls. Plan changes on or after the 25thday of the month may be delayed until the month after the following month. Minutes, texts, data and Service days do not have cash value and do not accumulate. Unlimited Free Text Messaging NOTICE TO SAFELINK SHOULD BE SENT TO: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. Never submit original copies of your documents. Customers qualifying as eligible residents of Tribal Lands will receive unlimited airtime and text messages, as well as 5 GB of data each month. SafeLink Wireless is a Lifeline supported service, a government benefit program. Voice calls are charged at the rate of one (1) unit per minute. THIS PROCESS MAY CONTINUE UNTIL THE PARTIES ARE ABLE TO RESOLVE ALL OF THE CLAIMS, EITHER THROUGH SETTLEMENT OR ARBITRATION. SafeLink is a member of the Verizon family of companies. You should implement appropriate safeguards to secure your phone, computer or equipment and to back up your information stored on each. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. Data is charged based on actual usage. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. You can disable Wi-Fi Calling by toggling it off in your device settings menu. As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. 2023 Universal Service Administrative Company. Unlocking a SafeLink device refers to disabling software that would otherwise prevent you from activating the device on another carriers network. However, during times of congestion, meaning when the network is experiencing high traffic volume, de-prioritization may result in slower data speeds. If you are using Wi-Fi, data will not be deducted from your data balance for the download. Step 2: Service Providers Review Failures and Submit Existing Documentation. THE NOTICE MUST INCLUDE ENOUGH INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS WELL AS TO ASSESS AND ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE NAME OF THE SAFELINK WIRELESS ACCOUNT HOLDER, THE MOBILE TELEPHONE NUMBER AT ISSUE, A DESCRIPTION OF THE CLAIM, THE SPECIFIC FACTS SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO HAVE SUFFERED AND THE RELIEF YOU ARE SEEKING. A reconditioned SafeLink Phone also has a one (1) year limited warranty provided by SafeLink and all SafeLink accessories have a ninety (90) day limited warranty against defects in materials and workmanship under normal use by the purchaser. Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. EXCEPT FOR SMALL CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT (INCLUDING THE AGREEMENT TO ARBITRATE) EXCEPT AS NOTED BELOW, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. See additional terms below. Credit card fraud is a criminal offense. A customer engaged in any unauthorized use may have their Service suspended and/or terminated, in our sole discretion. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, or your equipment may interfere with actual service, quality and availability. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. To determine if your destination of choice is available, please check our website at safelink.com. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. Service begins on the day you add the Services to your SafeLink phone. You agree not to give away, resell or offer to resell your SafeLink Phone or Service, as provided by the SafeLink Program. All ACP packages offered by SafeLink are free. Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. You agree not to unlock, reflash, tamper with or alter your SafeLink Phone in a manner which conflicts with our Unlocking Policy, referenced in Section VII, below. However, availability, quality of coverage, and SafeLink Services while roaming are not guaranteed. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. Express Written Consent to Receive Communications from SafeLink. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. SafeLink shall not be liable for any other losses or damages. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. National roaming capability may be discontinued or changed at any time without notice. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally.

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